Trust & Safety
No fine print. No surprises. No bullshit.
When you book with us you're handing us your time, your money, and a piece of your trip. Here's exactly what you get in return — every certification, every insurance policy, every safeguard.
Who you're booking from
Explore Mostar Adventures is the trading brand of a registered Bosnian tour-operator company.
Everything we run — tours, transfers, cooking classes — is operated under Moj Avanturistički Turizam d.o.o., a Federation of BiH–licensed company. Verify our registration on any of the public Bosnian business registries below.
- Legal name
- Moj Avanturistički Turizam d.o.o.
- Registered English name
- MITURNO ADVENTURE TOURS d.o.o.
- JIB / Tax ID
- 4227625590000
- Court registration
- Tt-O-148/09 · Cantonal Court Mostar · 2009-03-09
- Registered activity
- Tour operator services
- Managing director
- Armel Suković
- Agency office
- Rade Bitange 12, 88104 Mostar Where guests visit · 3 min walk from Stari Most · walk-ins welcome
- Registered company seat
- Bulevar Narodne Revolucije 35, 88104 Mostar Legal seat per court registry · for invoicing & legal correspondence
Licensed operator
Federation of BiH
Insured
Public liability cover
PCI-DSS Level 1
Secure payment via Monri
24/7 support
During every tour
What we promise
Six commitments. In writing.
Court-registered tour operator
Operating since 9 March 2009 as Moj Avanturistički Turizam d.o.o. Court registration Tt-O-148/09 (Cantonal Court Mostar). Activity registered as tour-operator services. Verifiable on the official BiH judicial business registry — see "Who you're booking from" above.
JIB / Tax ID 4227625590000 — published on every page footer.
Public liability insurance
Every tour and transfer covered by public liability insurance held by the operator. Specific policy details available on request before booking — email [email protected] if your travel-insurance underwriter or DMC contract requires the policy reference.
Vehicles additionally covered by full comprehensive insurance with 24h roadside assistance.
FBiH-licensed driver-guides
All driver-guides on tour hold an active Federation of BiH Tourism Board guide licence — required by law for paid guiding in Bosnia. See the team →
Drivers hold Category B+E professional licence with annual police clearance.
Free cancellation
Cancel up to 24 hours before departure for a full refund. No questions, no fees, no fight.
Bad weather affecting safety = automatic 100% refund or free reschedule, regardless of timing.
Secure payment
All payments processed through Monri, certified PCI-DSS Level 1. Your card data never touches our servers.
3-D Secure 2.0 standard. Apple Pay, Google Pay, Visa, Mastercard, AMEX accepted.
24/7 emergency line
During every tour and transfer there's a real human on the other end of the phone — not a chatbot, not a queue.
Emergency number <strong class="text-ink">+387 61 209 388</strong>. Average pickup time: 14 seconds.
Vehicle standards
Inspected. Insured. Maintained.
Every vehicle in our fleet is inspected biannually by a licensed mechanic and Federal Roads Authority. Anything older than 8 years gets retired — no exceptions.
- All vehicles less than 8 years old
- Full comprehensive insurance
- Biannual safety inspection
- First-aid kit + fire extinguisher in every vehicle
- Child seats available on request (free)
- GPS tracking on all vehicles for safety
Activity safety
Rafting, hiking, swimming: same rigor.
For our rafting and active tours, we follow international safety standards from the International Rafting Federation (IRF) and Alpine Club of BiH.
- IRF-certified rafting guides only
- EU-standard helmets, life jackets, dry bags
- Equipment replaced every 3 years
- Pre-tour briefing for every group
- All guides current first aid + CPR certified
- Emergency evacuation protocol on every river/trail
Cancellation policy
Plain English. No tricks.
Travel plans change. We get it. Here's exactly what happens depending on when you cancel.
Refunds processed within 3–5 business days back to your original payment method via Monri.
Report an issue
Something went wrong? Tell us.
We'd rather hear about a problem than read about it later. Every report is reviewed by Armel personally within 24 hours. Anonymous reports welcomed.
Our incident response
Acknowledged within 4 hours
You'll get a real reply, not a ticket number.
Reviewed within 24 hours
Armel personally reviews every report. We talk to the guide/driver involved.
Resolved within 7 days
Refund, replacement experience, or whatever makes it right. We'll explain what we changed so it doesn't happen again.
FAQ
Common safety questions
Is Bosnia safe to visit?
Yes — Bosnia is one of the safest countries in Europe by every standard metric. Crime rates are lower than most EU capitals. We've hosted travelers from 60+ countries since 2014, including solo female travelers, families with kids, and elderly groups. The war ended 30 years ago.
Are landmines still a concern?
Not on any of our routes. All known affected areas are clearly marked and stay 100% off our itineraries. We only operate on cleared, popular tourist paths. Demining work is ongoing and well-mapped — see the BHMAC official site for details.
Is the water safe to drink?
Tap water across Mostar, Sarajevo, and Herzegovina is safe and high-quality (mostly mountain spring sourced). Most pickup points have shops nearby for bottled water if you prefer.
What's your COVID / illness policy?
If you're sick, please don't come — we'll refund or reschedule with no questions asked, even at last minute. We don't want to spread anything to other guests or our team.
What about solo female travelers?
About 35% of our solo travelers are women. Mostar is very safe for solo female travelers — locals are warm, conservative-respectful, and street harassment is uncommon. We can pair you with a female guide on request.
Are you LGBTQ+ friendly?
Yes, openly. We host LGBTQ+ travelers regularly and our team is fully respectful. Bosnia as a society is more conservative than Western Europe — public displays of affection draw more attention here than in Berlin or London — but our tours are safe spaces, always.
Still have questions?
Ask us anything before you book.
There's no question too small. We'd rather over-explain than have you arrive worried.